Frequently Asked Questions
Everything you need to know about our conscious home essentials.
What makes your ingredients different from traditional home brands?
We prioritize transparency and health by excluding synthetic fragrances, phthalates, and harsh sulfates. Every ingredient is plant-derived or mineral-based, ensuring a safer environment for your family and pets.
Are your product containers recyclable or compostable?
Yes, sustainability is at our core. Most of our packaging is made from infinitely recyclable glass or post-consumer recycled plastic, and our shipping inserts are 100% compostable.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our eco-friendly warehouse.
What is your return policy if a product doesn't work for me?
We offer a 30-day 'Love It or Leave It' guarantee. If you are not completely satisfied with your purchase, contact our support team for a full refund or exchange, no questions asked.
Do you offer bulk discounts for larger households?
Absolutely. We offer a 'Subscribe & Save' program that gives you 15% off recurring orders, as well as bundle sets that provide significant savings compared to purchasing items individually.
Are your cleaning products safe for use around pets?
Yes, all Ingredients Matter products are formulated to be non-toxic and pet-safe. We avoid the volatile organic compounds (VOCs) that can be harmful to sensitive animals.