Returns & Exchanges

At Ingredients Matter, we stand by the quality of our natural laundry and home care products. If you are not completely satisfied with your purchase, we offer a 30-day window for returns and exchanges to ensure your home remains a place of comfort.

Return Process

• 1.
  Initiate Your Request

  Log into our returns portal with your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack the items in their original sustainable packaging and affix the prepaid shipping label provided via email.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location; once scanned, you will receive a notification that your return is in transit.

• 4.
  Receive Your Refund

  After our team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.